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Using Lync to achieve your servicedesk SLA’s

Improve your first reply time and your customer satisfaction! Is your team having troubles achieving the Service Level Agreement (= SLA) targets concerning first reply time? Do you want to improve your customer satisfaction? Then you’ve come to the right place! Customers expect everything to go faster and faster. Not only the quality of the ... [More]

Free tools Free tools

Op 07/01/2015 door Maarten

Wireless Microphones for Lync Conferences

At Orbit One, we regularly organize ShareCafés: knowledge-sharing & inspirational sessions with customers and partners. It is possible to attend the sessions live through Microsoft Lync (Skype for Business). Good-quality audio is very important, so that it feels pleasant to remotely join and follow the sessions. In the beginning, we used a Pol... [More]

Technology Technology

Op 24/12/2014 door Bram

Orbit One presents the Lync Meeting reminder

By holding virtual meetings through Lync, you can save time and work more efficiently. Therefore, you naturally want to avoid that the participants are sitting around waiting for each other because they don’t know whether the others are present yet. Just like in a meeting at the office, the idea is that Lync meetings can start at the agreed t... [More]

Technology Technology

Op 19/09/2014 door Olivier

Orbit One gives customers access to Lync through Microsoft Technology Adoption Program

  Orbit One has recently been selected as Belgian partner for Lync developments within Microsoft’s Lync Developer Technology Adoption Program (TAP). This means that we can already test and expand on the new possibilities of future Lync versions in our own environment and that of the customer.   That is good news, and not only fo... [More]

Technology Technology

Op 11/09/2014 door Olivier

Teleworking for SMEs

SMEs generally decide to replace their old telephone systems with … a new telephone system. But there is software available now that does everything a telephone system can do. It doesn’t just make phone calls cheaper; it also includes lots of options for teleworking and better remote collaboration too. Here are a number of consideratio... [More]

Working efficiently Working efficiently

Op 20/02/2014 door Olivier