Blog

jQuery and Microsoft SharePoint

what is jQuery?

jQuery is a lightweight open source JavaScript library (only 15kb in size).

Just recently Microsoft and Nokia announced they will support the JQuery library in their products! Initially they wil integrate it in Visual Studio and use within Microsoft's ASP.NET AJAX framework and ASP.NET MVC Framework.

I'm currently integrating jQuery in MOSS 2007 sites. A first examples is our client pages. I will soon post some tips. 

Technology Technology

Op 14/11/2008 door Orbit One

Customer Request Tracking

 

Orbit One helps you select, integrate and host a tracking solution. We guide you in making the right decisions and then integrate the solution in your business processes.

 

Do I need a tracking solution?

  • Is your team/department getting a lot of requests from your customers?
  • Is it difficult to keep track of what has been completed and what needs attention?
  • Can you follow up a colleague’s work when he/she is away?
  • Can your customers check the status of their request?
  • Do you find yourself copying e-mail requests to another system?

Many companies still use Microsoft Outlook to manage incoming e-mail requests. Mails are forwarded to co-workers without a tracking system, making it difficult to keep track of the status. This leads to chaos and unsatisfied customers.

 

In many cases, a tracking system is the solution: each request is assigned a unique number and contains a detailed log of all replies, internal notes and actions − allowing your team to stay organised and to keep track of every single request.

 

Examples

  • Project Management: track and assign tasks to your team

  • Helpdesk / Service: track support e-mails and calls. Troubleshoot your customers’ problems

  • Bug Tracking: collect and track errors and fixes in software

Raising Customer Satisfaction

You may think that assigning numbers and working with job tickets feels impersonal − but the opposite is true. Carefully logging, tracking and resolving your incoming requests makes you more responsive to your customers, which leads to dramatically higher customer satisfaction and simply better results.

 

Customisation & Integration

We develop customised modules and integrate the tracking solution with your back-end databases, such as Microsoft Dynamics NAV (Navision), Dynamics CRM, ERP, SAP, …

 

Products

Microsoft Dynamics CRM is a ‘Customer Relationship Management’-software package developed by Microsoft. It gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and after sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

 

Zendesk is a helpdesk tool that is used by Orbit One for their customer service. Whether your customers reach out to you with questions, want to find answers on their own, or need to be proactively engaged, Zendesk makes it happen.

 

FogBugz
FogBugz is simply great! Orbit One uses FogBugz for everyday project management and customer request tracking. We wouldn't want to live without it!

News News

Op 14/11/2008 door Orbit One

Web Feed Generator

The Web Feed Generator project provides an easy way to add web feeds to your ASP.Net web site.

 

The Web Feed Generator takes care of all the web feed related plumbing, the only thing that needs to be done to add a web feed is to Implement the interface IWebFeedDataLoader to provide data to the feed.

 

Features:

  • Support for RSS, Atom, Podcast
  • Easy to implement
  • Configurable feed url's in the web.config

 

Web Feed Generator makes use of the open source projects log4net and Spring.Net

 

You can visit our project page on CodePlex

www.codeplex.com/WebFeedGenerator

Free tools Free tools

Op 13/10/2008 door Orbit One

Google Custom Search

This custom ASP.Net control allows you to quickly implement an internal search engine in your public website using "Google Custom Search".


It embeds the search page in your site, and displays search results in your own layout using XSLT transformations.

 

Information about Google Custom Search:
http://www.google.com/coop/cse/

 

You can visit our project page on CodePlex

www.codeplex.com/GoogleCustomSearch

Free tools Free tools

Op 13/10/2008 door Orbit One

OpenID Membership Provider

 

OpenID Membership Provider is an ASP.Net Membership provider and login control that is compatible with the OpenID Authentication 2.0 implementation.

It allows you to quickly upgrade your ASP.Net 2.0 or SharePoint site to take full advantage of OpenID.

 

The OpenID Membership Provider can be used side by side with another ASP.Net Membersip Provider. Users can choose how the want to log in. OpenID accounts can be linked to existing accounts, users don't have to create a new one.

 

You can visit our project page on CodePlex

www.codeplex.com/OpenIDMembership

Free tools Free tools

Op 19/09/2008 door Orbit One